Our business development department’s mission is to introduce our clients to our culture of client experience. This culture is spread and maintained within all our departments so that our clients and partners can live this experience throughout our business relationship. Based on active listening, humility, understanding, mutual sharing, solutions focus and proactive actions, this approach allows for the creation of a long-term relationship based on trust.

The customer experience is at the heart of the message we convey

The customer experience is at the heart of the message we convey

We understand the importance of speed, flexibility, quality and price in an increasingly competitive industry. All these pillars make sense when they interact in an environment of know-how, allowing the individual behind the company to feel listened to, understood and supported. Only at that moment will the business relationship become meaningful and transform itself into a long-term partnership.

Beyond being experts in management of distribution and production activities, we have developed a consultative approach focused on concepts of continuous improvement and well-being that are at the heart of the mission of our business development, customer service, continuous improvement and information technology departments.