Added value services

Meeting Health Canada’s standards and managing our clients’ quality requirements, has led to the creation of our own quality department. It is through active listening of our clients’ needs and an unrelenting upkeep of the market’s evolution, that we are able to gain expertise and offer our clients pertinent advice in regard to applicable standards.

In order to stand out in a market that is increasingly competitive, we have created a service focused on client experience. Our objective is to put the clients at the heart of our current and future improvements while maintaining a dynamic vision orientated on speed, flexibility, quality and innovation. Active listening, humility and trust are values which drive this experience.

In the era of information economy where the concept of “Big Data” & real-time communication are inevitable, we continuously invest in innovative technologies to create added value. Automation, data exchange, access to performance indicators, and applications assisting with decision-making, allow us to consistently deploy an innovative vision.

The concepts of continuous improvement help solidify the strategic alliances and partnerships with existing and future clients. This department is invested in the creation of added value and in maintaining a culture of improvement and humility within our departments while also being proactive in identifying and proposing innovative projects focused on our clients’ needs.

We recognize and understand the need to communicate real-time information to all key members of our ecosystem in order to make quick and wise operational and strategic decision. In order to offer a suitable platform which is available at all times, we continuously invest in the development of new applications and performance indicators to share through our web portal.